Exchange and Return Policy

Exchange of Items Purchased in the Online Store

Quinta de Argemil customers can exchange items purchased in the online store within 14 days from the date of receipt, provided that:

  • The item is accompanied by the invoice.
  • The item shows no signs of use.
  • The item is in its original packaging.
  • Exchanges can be made at Quinta de Argemil’s physical stores at no additional cost.

Exchange Procedure:

  • Contact Quinta de Argemil’s customer support in advance via email at geral@quintadeargemil.pt.
  • Provide the order number, references, and quantity of the items to be exchanged, the reason for the exchange, and, if applicable, the desired product.
  • Products must be returned to the address provided by Quinta de Argemil’s support line, with shipping costs borne by the customer.
  • Once the order is received, the customer will be notified by email, and the exchange process will begin.

Return of Items Purchased in the Online Store

Quinta de Argemil customers can return products purchased online within 14 days from the date of receipt, provided that:

  • The item is in good condition with no signs of use.
  • The item is in its original, unopened packaging.
  • The item has not been tried or used.
  • The item is accompanied by the respective invoice.

Return Procedure:

  • Contact Quinta de Argemil’s customer support in advance via email at geral@quintadeargemil.pt.
  • Provide the order number, references, and quantity of the items to be returned, the reason for the return, and, if applicable, the desired product.
  • Products must be returned to the address provided by Quinta de Argemil’s support line, with shipping costs borne by the customer.
  • Once the order is received, the customer will be notified via email.

Incomplete or Damaged Order
If your order is incomplete or damaged, you must send an email to geral@quintadeargemil.pt with the order number, the reference of the damaged product, and a photo attached so that we can resolve the issue as quickly as possible. Please include “DAMAGED PRODUCT” in the email subject line.

In such cases, a date will be scheduled with the customer for the replacement of the order and collection of the damaged/incomplete item, at no additional cost.